At The Suffolk Nest, we are committed to protecting your personal information and handling it with care. This Privacy Policy explains how we collect, use and safeguard your data when you visit or shop at thesuffolknest.com.

The Suffolk Nest Ltd is registered in England and Wales under company number 13139079.

YOUR PERSONAL INFORMATION

We collect information that helps us provide a smooth and enjoyable experience. This may include.

Details about your device, browser, IP address and browsing activity.
Pages you view and how you interact with the Site.
Information you provide when creating an account, placing an order or contacting us, including your name, email address and billing or shipping details.
Records of communication between you and our customer service team.

Any additional data collection will always be explained at the point it is requested.

HOW WE COLLECT INFORMATION

We gather data through the following.

Information you submit directly to us when placing an order, creating an account or contacting our team.
Your email address when joining our newsletter community.
Cookies and similar technologies that help us understand how you browse and use our Site.

HOW WE USE YOUR INFORMATION

Your information is used to.

Process and deliver your orders.
Provide customer support and keep you updated on your order.
Protect our business through fraud prevention and security checks.
Improve our website through analytics and user insights.
Send you updates and newsletters when you have opted in.

We always handle your data lawfully and in line with GDPR requirements.

COOKIES

Cookies are small files that support the smooth running of our Site and help us understand how it is used. You can learn more at ico.org.uk.

We use analytics cookies to understand browsing behaviour and service cookies to make your experience seamless. You can manage cookie preferences through your browser settings at any time.

PAYMENTS AND CHECKOUT SECURITY

Payments made on our Site are processed securely through Shopify Plus and its approved payment providers.

We accept all major debit and credit cards, digital wallets and accelerated checkout methods including Apple Pay, Google Pay and Shop Pay.
Flexible payment services, such as Klarna or Clearpay, may also be available depending on your location and eligibility.

We do not store your full payment card details. These are handled securely by our payment partners.

WHEN WE SHARE YOUR INFORMATION

We share your information only when necessary for our business operations.

Our website platform processes your order.
Approved payment processors handle your payment securely.
Our delivery partners ship your order.
Trusted service providers support analytics, marketing or website functionality.

We may also share information when required to comply with legal or regulatory obligations.

YOUR RIGHTS

You have full control over your personal information. Your rights include.

The right to request a copy of the data we hold about you.
The right to correct any inaccurate information.
The right to withdraw consent for marketing communications.
The right to request deletion of your data, except where we must retain certain details for legal, tax or fraud prevention purposes.
The right to object to certain types of processing.
The right to request the transfer of your data to another organisation.
The right not to be subject to decisions based solely on automated processing where applicable.

To exercise any of these rights, please email customerservices@thesuffolknest.com

DATA RETENTION

We keep your data only for as long as necessary to fulfil the purpose for which it was collected or where required by law. After this period your data is deleted or securely anonymised.

UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. The most recent version will always appear on this page.

CONTACT US

If you have any questions or would like to make a complaint, please contact.

The Suffolk Nest
Walk Farm Business Units C and D
Walk Farm
Levington
IP10 0LR
Suffolk, England

Or email customerservices@thesuffolknest.com

Updated November 2025