What payment methods do you offer?

We accept American Express, Diners Club, Discover, Maestro, Mastercard and Visa. You can also pay with Apple Pay, Google Pay, PayPal, Shop Pay or through instalments via Clearpay and Klarna  

How will my order be wrapped?

We use recyclable packaging wherever possible.  All of our fresh flowers, wreath kits and faux flower arrangements and stems are packaged in sustainable packaging. Flowers are elegantly hand tied with twine and wrapped in brown paper while our faux flower arrangements are tied using approximately 10cm of paper wire which can be reused.

Delicate homeware and vases are wrapped in minimal bubble wrap to protect them during delivery.

Our cardboard outer box, brown tape and THE SUFFOLK NEST tape is 100% recyclable.

Can I select multiple shipping addresses at checkout?

If you wish to purchase several items and send them to multiple addresses, you will need to place a separate order for each address and pay for delivery each time.

Why am I being charged 2 shipping costs?

Fresh flowers are delivered via Next Day or Nominated Day delivery whilst the dispatch time for all other items varies depending on your location. For more information, view our delivery section.

Can I include a gift note with my order?

A handwritten note can be included with your purchase. Once you have added an item to your cart, simply click on ‘Add Order Note’ and enter your message.

Can any paperwork be removed from my order as it’s a gift?

All orders are dispatched without any purchase information in the box so the price won’t be disclosed to the recipient.

Do you sell Gift Cards?

E-Gift cards are available to purchase here in the following denominations - £10, £25, £50 and £100. You will receive an email with a unique code that you can forward to the gift receiver or print out and give to them.

Do you have discount codes?

From time to time we offer personalised discount codes. Simply enter your email address at the bottom of our homepage and we’ll email you when we have a promotion available.

If an item is sold out, will it come back in stock?

Simply sign up for email updates on the product page and we’ll notify you when it becomes available to purchase again.

When is your sale?

Please sign up to our newsletter at the bottom of our homepage to be the first to find out about our latest sales and promotions.

Can I amend or cancel my order?

Please email customerservices@thesuffolknest.com by 1pm on the same day you placed your order and we’ll be in touch with an update.

Can I track my delivery?

As soon as your purchase is on its way you will receive an SMS with delivery updates and an email from the courier DPD. You can also download the DPD app to manage your delivery preferences more easily.

Please note, if you have placed separate orders, they may arrive at different times of the day. Additionally, if you have ordered multiple items within an order, these may be delivered individually on the same day. For more information regarding delivery, click here. 

How do I care for my faux flowers?

We include a care instructions card with every flower delivery. You can also view some helpful tips in this blog or watch Ashlee on YouTube and Instagram.

Do you sell moss?

You can shop our preserved, pillow and carpet green moss here, or by searching ‘moss’, or selecting Moss from our floristry tools drop down.