SUMMARY

You can shop with confidence at The Suffolk Nest. Orders are processed quickly, returns are accepted for 14 days, and our customer service team is here to help at every step. The full Terms and Conditions below explain how we manage orders, payments, delivery and your rights as a customer.

INFORMATION ABOUT US

The Suffolk Nest Ltd

Registered office. Walk Farm Business Units C and D, Walk Farm, Felixstowe Road, Levington, Suffolk, IP10 0LR

Company number. 13139079

Please refer to our Privacy Policy for information on how we collect, use and protect your personal data.

WHERE WE SHIP

We ship within the United Kingdom, Ireland and selected countries within Europe. Shipping options and delivery times will be shown at checkout.

If you would like to order for a destination outside these locations, please email customerservices@thesuffolknest.com for assistance.

ORDERING

When you place an order you will receive an email acknowledging your purchase. A binding contract is formed only when your order has been dispatched.

Please check that all information is correct at the time of ordering. If something needs updating, contact us as soon as possible.

We reserve the right to decline an order for any reason.

PRODUCT INFORMATION

We aim to display our products as accurately as possible. Variations may occur due to differences between screens and devices.

Some of our items are arranged or styled by hand. This may result in small variations in placement or finish which form part of their natural character.

PRICING

Prices are shown in GBP as standard, however the currency displayed may vary depending on your location. Final costs, including shipping, are confirmed at checkout.
If a pricing error occurs, we will contact you before dispatch. We are not obliged to supply any item at an incorrect price.

PAYMENT

We accept all major debit and credit cards, digital wallets and accelerated checkout methods offered through our platform. These include options such as American Express, Mastercard, Visa, Apple Pay, Google Pay and Shop Pay. Flexible payment services, including Klarna and Clearpay, may also be available depending on your location and eligibility. Payment is taken at the time your order is placed. Gift cards issued by The Suffolk Nest can be used as full or part payment at checkout.

DISCOUNT CODES

Discount codes cannot be used with products already on sale unless explicitly stated.

DELIVERY

We aim to dispatch all orders within 24 hours. Estimated delivery timeframes will be shown in your dispatch email. Customs delays are outside our control.

A signature may be required on delivery. Please ensure your shipping address is accurate as we cannot accept responsibility for parcels that are incorrectly addressed.

If your order arrives damaged, please email customerservices@thesuffolknest.com as soon as possible and keep all original packaging.

RETURNS AND REFUNDS

If your purchase is unsuitable, you may return it within 14 days of receiving your order.

Returns must be sent at your own cost unless the item is confirmed as faulty. Please return items in their original packaging and ensure delicate items are securely protected. We recommend using a tracked service and keeping your receipt.

Returns are processed within 1-5 days of receipt. Refunds can take up to ten working days to appear in your account. To exchange an item, please return your original order and place a new order.

FAULTY ITEMS

If you believe your item is faulty, please email customerservices@thesuffolknest.com within 48 of delivery. Once the item has been inspected we will offer a refund, replacement or discount.

MOBILE TERMS OF SERVICE

By opting in to our SMS service you agree to receive recurring messages from The Suffolk Nest which may include order updates, alerts or promotional content. Message frequency varies. Your consent is not a condition of purchase. Standard message and data rates may apply.

To opt out, text STOP to SuffolkNest or use the unsubscribe link where provided. For support, text HELP to SuffolkNest or email customerservices@thesuffolknest.com

.We are not responsible for delayed or undelivered messages. Please ensure you provide a valid mobile number.

For information on how we use your data, please see our Privacy Notice.

USE OF THE SITE

All designs, text, photography, trademarks and intellectual property belong to The Suffolk Nest. You may not copy, reproduce or use our content without written permission.

Purchases are for personal use only and not for resale.

If you use hashtag THESUFFOLKNEST or tag our account, you grant us permission to feature the imagery for marketing purposes. This does not affect your ownership of the content.

COMPLIANCE

The Suffolk Nest complies with all applicable UK consumer laws including the Consumer Rights Act and the Consumer Contracts Regulations.

If you require this information in an alternative format, please contact customerservices@thesuffolknest.com

LIABILITY

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence or affects your statutory rights as a consumer.

COMPLAINTS

If you have a concern or wish to raise a complaint, please contact customerservices@thesuffolknest.com and we will be happy to assist.