TERMS AND CONDITIONS

These Terms and Conditions (“Terms”) form the basis of the contract between THE SUFFOLK NEST (“THE SUFFOLK NEST” “we” “us”) and our customers. Please read our Terms carefully before placing an order on thesuffolknest.com. By visiting, browsing, registering, or placing an order on THE SUFFOLK NEST, you acknowledge that you have read, understood and agree to these Terms and Conditions in full. If you do not agree with these Terms, please stop using the Site immediately.

 

INFORMATION ABOUT US

THE SUFFOLK NEST’s registered office is at 1 London Road, Ipswich, Suffolk, England, IP1 2HA. We are registered in England and Wales under company number 13139079.

Please refer to our Privacy Policy for more information on how your personal information will be used.

 

ORDERING ONLINE

You can place your order online. You will receive a confirmation email which details your purchase, the price and your billing and/or shipping address. Please check that the information is correct and contact us immediately if there is an error.

Your confirmation email is an acknowledgement of your order but a legally binding contract is not formed until you receive confirmation that your purchase has been dispatched.

We have the right not to accept an order for any given reason.

 

ITEM DESCRIPTION & REPRESENTATION

We display the colours and images of the items we sell as accurately as we can. However, we cannot guarantee that this is a true reflection of the item you will receive as it can look different on various screens and devices.

 

PRICING

The prices are displayed on the site in GBP. The final purchase price will be calculated at checkout when you have entered your shipping location.

We always try to ensure that the prices shown are accurate. If on the rare occasion that there is an error, we will contact you straight away. Please note, we are under no obligation to offer you the item at the incorrect price and will give you the option to cancel and refund you in full if you would prefer not to pay the difference.

 

PAYMENT

Payment can be made via American Express, Diners Club, Discover, Maestro, Mastercard and Visa. You can also pay with Apple Pay, Google Pay, Shop Pay, Klarna, Clearpay, PayPal, or with a SUFFOLK NEST gift card.

Your payment will be processed securely, and the amount will be taken as soon as your order has been placed.

 

DISCOUNT CODES

Please note, discount codes can’t be used in conjunction with items already marked on sale.

 

DELIVERY

Your purchase must be signed for when it is delivered. This ensures that your order reaches you securely. If you can’t be present when your delivery is due to arrive, please make sure someone is available otherwise you will need to reschedule another delivery day and time window.

It’s important that the shipping address you provide at the time of ordering is accurate and correct as we cannot be held responsible for parcels which may go missing.

We aim to dispatch all orders within 24 hours of taking payment. Your delivery should arrive within the timeframe specified in your dispatch email. Please bear in mind, any potential custom delays are outside our control.

If your purchase doesn’t arrive in perfect condition, please contact us as soon as possible by emailing customerservices@thesuffolknest.com. We will ask you to retain the original packaging as proof of the condition the goods were received in.

 

RETURNS & REFUNDS

If for any reason, your purchase is unsuitable you have 14 days from the date you received your order to return it for a refund. This will exclude your initial shipping cost unless your item is deemed faulty.

You must send your order back to us at your own cost. Please make sure your purchase is returned in the original packaging and any delicate items are securely packaged. We recommend that you use a tracked delivery service and keep hold of the receipt as we can’t be held responsible for returns that go missing and may refuse a refund for orders that are inadequately packaged.

Fresh flowers and wreath kits are non-returnable. This will be clearly marked on the product page if this applies.

Your return will be processed within 48 hours of receipt. Refunds can take up to 10 working days to show in your account. If you haven’t received the funds after this time, please contact your payment issuer for assistance.

If you’d like to exchange your purchase for another item, you will need to return your order and place a new order.

FAULTY ITEMS

Where an item is deemed faulty after inspection, we will offer you a refund, replacement or a discount. Please notify us via email within 48 hours of receiving your delivery at, customerservices@thesuffolknest.com.

 

YOUR USE OF THE SITE

All wording, designs, photography, copyright, trademarks and all other intellectual property remain the property of THE SUFFOLK NEST. You are only permitted to use such content if authorised by us. We reserve the right to pursue legal proceedings where necessary.

The site is for your own personal use and you agree that you will not use, sell or supply any item(s) purchased from THE SUFFOLK NEST for your commercial gain.

We reserve the right to use imagery for any form of advertising including web-based promotions, brochures, and competitions if you use #THESUFFOLKNEST and @THESUFFOLKNEST on your Instagram post.

 

LIABILITY

Nothing in these Terms and Conditions shall exclude or limit our liability for personal injury or death caused by our negligence.

 

COMPLAINTS

If you have a complaint about our items or service, please email customerservices@thesuffolknest.com.