Privacy Policy
At The Suffolk Nest, we are committed to protecting your personal information and handling it with care. This Privacy Policy explains how we collect, use, store and safeguard your data when you visit or shop at thesuffolknest.com.
The Suffolk Nest Ltd is registered in England and Wales under company number 13139079.
YOUR PERSONAL INFORMATION
We collect information that helps us provide, maintain and improve a smooth and enjoyable experience. This may include:
Details about your device, browser, IP address and browsing activity. Pages you view and how you interact with our website. Information you provide when creating an account, placing an order or contacting us, including your name, email address and billing or shipping details. Records of communications between you and us (our customer service team).
Any additional data collection will be explained at the point it is requested, where appropriate.
HOW WE COLLECT INFORMATION
We gather information in several ways, including:
Information you submit directly when placing an order, creating an account or contacting our team. Your email address when you choose to join our newsletter community. Cookies and similar technologies that help us understand how you browse and use our website.
HOW WE USE YOUR INFORMATION
We use your information to:
Process, manage and deliver your orders. Provide customer support and communicate with you about your purchases. Protect our business and customers through fraud prevention and security checks. Improve our website, products and services through analytics and insights. Send newsletters, updates or marketing communications where you have chosen to receive them.
We may also process your information where necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
All personal data is handled in accordance with applicable data protection laws, including the UK GDPR.
COOKIES
Cookies are small files stored on your device that support the smooth running of our website and help us understand how it is used. You can find general information about cookies at ico.org.uk.
We use functional and analytics cookies to improve site performance and understand browsing behaviour. From time to time, we may also use additional cookies or similar technologies to support marketing, advertising or personalisation efforts.
You can manage or disable cookies at any time through your browser settings.
PAYMENTS AND CHECKOUT SECURITY
All payments made on our website are processed securely through our website and its approved payment providers.
We accept major debit and credit cards, digital wallets and accelerated checkout options including Apple Pay, Google Pay and Shop Pay. Flexible payment services such as Klarna or Clearpay may also be available depending on your location and eligibility.
We do not store full payment card details. Payment information is handled securely by our payment partners in accordance with their own privacy and security policies.
WHEN WE SHARE YOUR INFORMATION
We share your personal information where necessary or appropriate to operate our business, including with:
Our ecommerce platform to process and manage your order. Approved payment providers to securely handle transactions. Delivery partners to fulfil and ship your order. Trusted third-party service providers who support website functionality, analytics, marketing or communications.
We may also disclose information where required to comply with legal, regulatory or law enforcement obligations.
YOUR RIGHTS
You have rights in relation to your personal information, including:
The right to request a copy of the personal data we hold about you. The right to request correction of inaccurate or incomplete data. The right to withdraw consent for marketing communications at any time. The right to request deletion of your data, except where retention is required for legal, tax, accounting or fraud prevention purposes. The right to object to certain types of processing. The right to request transfer of your data to another organisation. The right not to be subject to decisions based solely on automated processing, where applicable.
To exercise any of these rights, please contact us at customerservices@thesuffolknest.com
DATA RETENTION
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or where required by law. Once no longer needed, data is securely deleted or anonymised.
UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. The most current version will always be available on this page.
CONTACT US
If you have any questions about this Privacy Policy, your personal data, or wish to make a complaint, please contact:
The Suffolk Nest Walk, Farm Business Units C & D, Walk Farm, Levington, IP10 0LR, Suffolk, England
customerservices@thesuffolknest.com
Last updated February 2026